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Refunds

When Talon refunds an order, how partial delivery is credited, and where the money goes.

Last updated 6 November 2026. Plain language on purpose; ask a person if anything is unclear.

If the order cannot start

Nothing is charged. The order form checks that the supplier can take the order before it debits the wallet. If the supplier is short, you see a message and the wallet stays as it was.

If delivery stops short

The undelivered share is credited back to your wallet automatically, rounded in your favour. You do not need to open a ticket for that. The order page shows what was delivered and what remained.

If you cancel before it starts

You can cancel while the order has not started at the supplier. The full charge goes back to your wallet, and the order timeline records the refund.

Where the refund goes

Refunds go to your Talon wallet, so the next order can use them immediately. If you need a different arrangement, talk to a person with the order id and we will look at it with you.

Refills

Where the supplier honours a refill, the service page says so before you buy, with the window in days. A refill request goes through the order page. If the supplier refuses a refill we asked for, we tell you instead of hiding it.

What is not refunded

An order that was delivered in full is not refunded because the audience later changed its mind, and a completed order cannot be cancelled. If you believe a delivery was not what the service page promised, send the order id to support and a person will check the record.

Also read: How prices are made · Terms · Privacy · Refunds

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