The guarantee, in writing
If your order has not started in 180 minutes, the money is back in your wallet.
No ticket. No support message. No "please allow 24–48 hours". A paid order that has not started at the supplier 180 minutes after payment is refunded in full by the order worker, and the order timeline records the exact time.
Measured so far: 3 orders refunded by this rule since 2026-11-06, $12.05106 returned to wallets. The number is read from the same ledger the refunds are written to, not typed in.
Last checked 2026-11-10. This page describes the code path in app/orders.py; if the two ever disagree, the code is the promise.
What triggers it
- The order is still queued 180 minutes after payment. The link already has an order running, or the supplier is not accepting new orders. The full charge goes back.
- The order is waiting on our supplier wallet 180 minutes after payment. That is our cash-flow problem, not yours; the full charge goes back.
- The order was sent to the supplier, but the supplier never confirmed it by 180 minutes. We refund rather than hold your money while we investigate. If the supplier turns out to have accepted it, that is our cost to carry.
The watcher runs every 2 minutes, so the credit lands at the 180-minute mark plus at most one cycle. You do not need to be on the page, signed in, or awake.
What does not trigger it
- An order the supplier already started. It keeps running and is polled until it finishes. If it finishes short, the undelivered share is credited (see below).
- A completed order. A full delivery is not refunded because the audience later changed its mind. Where the service page promises a refill, the refill is the remedy.
- An order you cancel before it starts. That is refunded in full too, but by your cancel, not by this timer.
- An order refused at the form. You were never charged: the form checks the supplier before it debits the wallet.
- The $1.00 first-order trial. If an order paid with trial credit is refunded, the trial share returns as trial credit with its original expiry, never as cash.
Where the money goes, and how fast
- Destination
- The Talon wallet on the account that placed the order — the same balance you paid from.
- Currency
- US-dollars, the currency every order is priced in. Nothing is converted and no exchange rate is applied at refund time.
- Speed
- Immediate at the moment the rule fires: it is an internal ledger credit, not a card reversal and not a blockchain transaction, so there is no network fee and no clearing delay.
- Spend it
- Right away, on any service. If you would rather have the money out than in the wallet, talk to a person with the order id.
If the order only partly delivers
The supplier reports how many units it delivered. The undelivered share is credited at the same per-unit price you paid — charged × undelivered ÷ ordered, rounded down to the micro-dollar — and the delivered share stays charged. The order is marked Partial, and its timeline prints both numbers: how much arrived and how much came back. No ticket is needed for that either.
The rule in one line
and now − paid_at ≥ 180 min
then refund = charged − already_refunded → wallet, same currency
If a refund does not appear
The refund is written to the order timeline with a timestamp, so it is checkable. If the deadline passed and the wallet did not move, send the order id to support: a person reads it and checks the ledger against the order. We do not ask you to prove the delay; the timeline already has the dates.
Also: the refund policy · terms · how prices are made · live status.